terms & conditions

TERMS AND CONDITONS

 sales, returns and refunds

We operate what we think is a fair and simple set of terms and conditions. They are in place to protect both you and us. We have worded it as plainly and as simply as possible and in an uncomplicated way. so we all know where we stand. Please contact us before purchasing products if you have any concerns or questions, we genuinely want you to be happy with both the product and our service.
All orders smaller then tha recommended size will be delayed by 24hrs or untill we receive a reply to our comfirmation email:-

Dear customer, Thank you for your order, as we stated on the description page small quantities of 3ft sheets do not survive in Royal mails hands, and though we will pack your order as well as we can we do NOT guarantee safe delivery, and the order will be sent entirely at your risk we will not replace any damaged balsa,  we also ask that you reply to this email accepting those terms within 24 hours, if we do not receive a reply we will cancel the order and refund your money, if the same order is made we will cancel the order automatically and charge you an £5 admin fee, We have had to introduce this due to the large number of small orders being made resulting in alot of damaged deliveries, dispatch will be delayed of upto 24hrs while we wait for a reply
yours sincerely 

Products will be posted once payment is received in full.

We offer a seven day refund policy. This is seven days from when you receive the product. We consider this long enough to determine whether the products are to your satisfaction. Always inspect your product thoroughly.
You must notify us by email of your intention to return products within seven days and the goods must be returned immediately after your notification.

We will not refund or exchange if reports come to us after seven days whatever the reason for doing so, or for the following reson

Small quantities of 3ft,60cm or 18" sheet or strip are extremely vulnerable especially when packed alone. Reluctantly we have to say that these orders are sent at the customers risk, and that we are unable to replace goods broken in transit.

We aim to pack our goods securly for transit through Royal Mail or carrier, were possible, we will re-uses packaging materials in the interests of economy and environmental concerns. Any damage or defects must be reported immediately. A refund or exchange of product will then be offered. we


Any returned products must be unused and in the condition in which sent to you with all / any packaging and any tags. Products will be returned to you if considered to have simply been used.Do not cheat !
Returning postage is at your expense. We recommend recorded delivery in case parcel goes missing then you can make a claim to Royal mail. The claim is your responsibility not ours. We will not issue a refund if returning parcel 'gets lost' however you send it.

Refunds are given on the cost of the product. We will not refund the postage cost.
Refunds will be issued immediately after we receive the product and will be returned in the same way it was paid for, i.e. if you pay using Paypal we will refund you via Paypal.

We usually send products out within two days after payment has been received. If sunday or a bank holiday is in the way we will send out the day after. We will email you when goods are posted and supply a tracking number if using recorded delivery. We do not use your email address for advertising or any other purpose
If paying with card through Google or Paypal we will only post to the address to which the card is registered, unless prearranged
All products are sent out using recorded delivery or a certificate of posting. We recommend recorded always, we will only refund or replace missing products after two weeks if sent with a certificate of posting. As we all know parcels can go missing for weeks before arriving when sent with Royal mail. The item must be considered officially lost by Royal mail before an exchange or refund is given.

We are in this business to supply good quality products at good prices. We think the above terms are fair. By purchasing products from us you are agreeing to the above terms of trading.

LOST IN TRANSIT ITEMS

U.K. ADDRESSES
In the unfortunate case where a order has not arrived within 14 days we should be informed, and a replacement will be sent on the next working day
If a refund is required as it is recommended by Royal Mail that a claim for lost item should be made after 21 days after posting as the items could be "returned to sender". A full refund will be made to the customer on the 22nd day after posting on the understanding that if the items turn up they will be paid for in full or returned and if they turn up before the 21st day we are informed via Ebay message service.
OVERSEAS ADDRESSES
In the unfortunate case where a order has not arrived within 14 days we should be informed, as recommended by Royal Mail a claim for lost item should be made  21 days after posting as the items could be "returned to sender". A full refund will be made to the customer on the 22nd day after posting on the understanding that if the items turn up they will be paid for in full or returned and if they turn up before the 21st day we are informed via Ebay message service.

SORRY WE DO NOT SEND REPLACEMENTS TO OVERSEAS ADDRESSES


POSTAGE RATES USED (all prices in £ GBP)

                                2nd class post       1st class post                                          Europe             rest of the world

upto 100gms L/letter          0.95p                 1.15               upto 100gms                  3.90                        4.30       

101gms - 950gms              2.65                  2.90             101gms - 250gms             4.30                        5.55

951gms - 2000gms            4.90                  6.95             251gms - 500gms             5.80                       8.30

2001gms - 5000gms        not allowed          15.50             501gms - 750gms             7.20                        11.15

5001gms - 10000gms        not allowed          20.40           751gms - 1000gms            8.70                        14.00

10001gms - 30000gms        not allowed         33.00           1001gms - 1250gms          10.10                        16.80

30001gms -         not allowed                       100.00         1251gms - 1500gms          11.60                      19.70

                                                                                 1501gms - 1750gms          12.90                      24.70

      SIGNED FOR ADD £1.10                                            1751gms - 2000gms          14.25                      22.30

                                                                                   2000gms +                      70.00                     100.00 

most single pack of Balsa wood or small items should be within the 150gms

ALL 3ft LENGTH BALSAWOOD MUST BE SENT BY PARCEL POST OR CARRIER ALL 2nd CLASS POST WEIGHING OVER 1000gms WILL BE SENT BY 1ST CLASS or PARCEL POST

                            PARCELFORCE POST £13.50

                            CARRIER 3-5 DAY  £13.50

                            MYHERMES "SIGNED FOR"  £4-95